شروط الخدمة

By placing an order with Totwoo by Shehna, you agree to the following terms and conditions. Please read them carefully before making a purchase.

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🛍️ Product Information

We strive to ensure all product descriptions, images, and prices are accurate. However, we do not guarantee that all information is always error-free. If we discover an error, we will correct it promptly and notify you if it affects your order.

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💳 Orders and Payments

• Orders must be paid in full before they are processed and shipped.
• We reserve the right to cancel or refuse any order at our discretion.
• Prices are listed in AED (United Arab Emirates Dirham), unless stated otherwise.

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🚚 Shipping

• We offer fast and reliable shipping. Please refer to our Shipping Policy for full details.
• We are not responsible for delays caused by customs or courier services.

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🔁 Returns and Exchanges

• Please refer to our Return Policy for detailed information on how returns are handled.
• Used or opened items are not eligible for return unless defective.

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📲 Customer Support

For any questions or concerns, contact us via WhatsApp at
📞 +971-547975679

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⚠️ Limitation of Liability

We are not responsible for any indirect, incidental, or consequential damages resulting from the use of our products or website.

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📅 Changes to These Terms

We may update these Terms of Service at any time. Continued use of our website or services after changes have been made implies acceptance of those changes.