سياسة الخصوصية

At Totwoo by Shehna, your privacy is very important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with us.

🔐 Information We Collect

We may collect the following information:

• Name

• Contact details (such as phone number and email)

• Shipping address

• Order details and purchase history

• Communication messages (e.g., WhatsApp chats)

🛠️ How We Use Your Information

We use your information to:

• Process and deliver your orders

• Provide customer support via WhatsApp

• Improve our products and services

• Send order confirmations and tracking details

We do not share, sell, or rent your personal data to any third parties for marketing purposes.

🧾 Third-Party Services

We may use third-party delivery and payment services (such as shipping companies or online payment gateways). These services only receive the necessary information to complete their task and are obligated to protect your data.

📱 Data Security

We take all reasonable precautions to protect your personal information. Your data is stored securely and only accessed when necessary.

🧑💼 Your Rights

You have the right to:

• Request access to your personal data

• Ask us to correct or delete your information

• Withdraw your consent at any time

To request data changes or removal, please contact us at:
📞 WhatsApp: +971-547975679

📅 Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted here.